Help Center

Frequently Asked Questions

What's your return policy?

How do I initiate a return request?

What are the return exceptions?

What's your exchange policy?

Where do your products ship from?

Where's my order?

Why isn't my tracking status being updated?

What are the available shipping options?

My order is delayed. Can I get a refund?

I received defective/damaged items. What can I do?

I've placed my order but I realized I need to change some details

My tracking information says “shipping label received/created” and nothing else. What does this mean?

I received my order confirmation, what happens next and when will my order shipped?

What payment methods do you accept?

I see a small additional charge on my statement. What is this fee?