We accept returns in new condition, that means items that are unused, unwashed, unworn, and in its original packaging. You have 30 days upon receiving your order to submit a return request. Once your request has been approved, you will be notified and be provided with instructions on returning your items. Items without an approval from us will not be accepted. All returns orders will be subjected to a $9.99 restocking fee deducted from your refund and customers will be responsible for shipping orders back to our returns location in Vancouver, British Columbia, Canada.
Refunds excluding shipping fees (non-refundable), will be issued back to your original form of payment and will only be processed once we have received the returned items in acceptable conditions (unused, unwashed, unworn, and in its original packaging).
Shipping fees, items that are Final Sale & Clearance are non-refundable.
We are unable to accept returns from customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments.
Returns processing can take up to 14 days after submission.